Parent Support

Look for an email from [email protected] with the name of your school or daycare in the subject line, followed by the program or event name.

To activate your account, click on the link contained in the email. Once your account has been activated, the link to access TUIO going forward is simply https://app.tuiopay.com.

On the next screen, you will be asked to choose a password and to agree to the Terms of Service. Once done, you can click on 'Activate Account'.

The 'Programs' tab is the tab where you can see all the programs your child has been enrolled in. You can choose one of the payment plans/payment methods offered by navigating directly to any given program and clicking 'Setup Payment'.

After clicking 'Setup Payment', you arrive on a screen giving you different options of payment methods and/or payment plans. Pick whatever option you prefer, and click 'Confirm' at the bottom of the screen. Payment methods set up under the 'Payment Methods' tab will appear automatically here. If you haven't set up any relevant payment method yet, you will only see 'Add bank account' or 'Add credit card' depending on the option you are looking at.

Note that payment plans and payment methods available vary by type of programs and may differ from the illustrative screenshot below. Refer to the option(s) available on your screen when making your decisions.

Given the widespread usage of credit cards for online payments, we make the assumption that parents do not need to be guided step by step to add a credit card on TUIO (just note that at this time, TUIO does not accept American Express, only Visa and Mastercard). If you have questions about adding a credit card, you can always email [email protected] or use the 'Contact' tab of this site.

Whether you add a bank account on the payment plan choice page or the 'Payment Methods' tab on the TUIO app, you will be asked to provide the Branch, Institution and Account numbers that can be found on a cheque as per the example below. Do not include any dash, space or other symbol; the data entered in the branch, institution and account fields should be digits only. The address should be your home address, not the branch/bank address.

1: Cheque number - ignore
2: Branch number - 5 digits 
3: Institution number - 3 digits 
4: Account number - as shown on cheque

When done, all you need to do is agree to the terms of the pre-authorized debit agreement. If you are on the payment plan choice page, don't forget to hit 'Confirm' at the bottom of the page to validate the payment plan/method for the program you were getting set up for.

Note that if one of the invoices is due immediately, clicking 'Confirm' will request the payment from your account immediately. Therefore, make sure to have sufficient funds on your account beforehand.

If the invoice is upcoming or part of a series of future recurring invoices as described in the payment plan description, you will receive (an) email notification(s) when the invoice(s) is/are issued. Payment will be drawn from your account on the invoice due date (usually 3 days after you have been notified of the invoice). When payment is received (typically after 5 business days), you will also receive an email confirmation. Payments made by credit cards may be received sooner by your school or daycare.