Parent Support

How To Activate Your TUIO Account

Look for an email from [email protected] with the name of your school or daycare in the subject line, followed by the program or event name.

To activate your account, click on the link contained in the email. Once your account has been activated, the link to access TUIO going forward is simply

Tuio activation email

On the next screen, you will be asked to choose a password and to agree to the Terms of Service. Once done, you can click on 'Activate Account'.

Tuio Activation Screen

How To Choose Or Change A Payment Plan/Payment Method

The 'Programs' tab is the tab where you can see all the programs your child has been enrolled in. You can choose or change one of the payment plans/payment methods offered by navigating directly to any given program and clicking 'Setup Payment' or if that option is not available, by clicking on the Program name.

Tuio activation email

In doing so, you will arrive on a screen giving you different options of payment methods and/or payment plans. Payment methods set up under the 'Payment Methods' tab will appear automatically here. If you haven't set up any payment method yet, you will only see 'Add bank account' or 'Add credit card'. If you already had selected a payment method in the past for this program, it will be pre-selected for you but you are still able to change the method for future payments. Note: deleting/replacing a payment method on the Payment Methods tab is not sufficient to have this method automatically applied to your existing programs, and you will need to re-select the new method on the relevant programs. Whether you are doing these steps for the first time or are changing an existing payment method, don't forget to click 'Confirm' at the bottom of the screen for your change to be taken into account.

Note that payment plans available vary by type of programs and may differ from the illustrative screenshot below. Refer to the option(s) available on your screen when making your decisions.

Tuio Parent Payment Plan Screen

How To Add A Bank Account

Given the widespread usage of credit cards for online payments, we make the assumption that parents do not need to be guided step by step to add a credit card on TUIO (just note that at this time, TUIO does not accept American Express, only Visa and Mastercard). If you have questions about adding a credit card, you can always email [email protected] or use the 'Contact' tab of this site.

Whether you add a bank account on the payment plan choice page or the 'Payment Methods' tab on the TUIO app, you will be asked to provide the Branch, Institution and Account numbers that can be found on a cheque as per the example(s) below. Do not include any dash, space or other symbol; the data entered in the branch, institution and account fields should be digits only. The address should be your home address, not the branch/bank address.

US Void Check

void cheque example

Canadian Void Cheque

void cheque example

1: Cheque number - ignore
2: Branch number - 5 digits 
3: Institution number - 3 digits 
4: Account number - as shown on cheque

When done, all you need to do is agree to the terms of the pre-authorized debit agreement. If you are on the payment plan choice page, don't forget to hit 'Confirm' at the bottom of the page to validate the payment plan/method for the program you were getting set up for.

Additional Notes

Note that if one of the invoices is due immediately, clicking 'Confirm' will request the payment from your account immediately. Therefore, make sure to have sufficient funds on your account beforehand.

If the invoice is upcoming or part of a series of future recurring invoices as described in the payment plan description, you will receive (an) email notification(s) when the invoice(s) is/are issued. Payment will be drawn from your account on the invoice due date (usually 3 days after you have been notified of the invoice, but delays may vary). When payment is received (typically after 7 calendar days), you will also receive an email confirmation. Payments made by credit cards will be confirmed immediately when processed.