TUIO FAQ
With TUIO, schools easily manage administrative tasks in one centralized place.
Frequently Asked Questions about TUIO
Who uses TUIO?
TUIO can be deployed for any context involving parents paying for their child’s activities. Examples of TUIO customers include schools, daycares, camps, tutoring companies, sports clubs, choirs, and other child care organizations across the US and Canada.
How are funds processed?
Funds in TUIO are processed directly by banks. We set you up with them as your own merchant, meaning that you process your own funds and TUIO never has access to them. In other words, the funds go straight from the parents to you the very same day.
Do you store any financial information?
No, we do not store any financial info – neither yours nor the parents’. Our technology solution follows the industry’s best security protocols and we do not retain sensitive financial information that can be stolen or tampered with. Refer to the PCI DSS compliant FAQ for more details.
What payment methods can I offer families?
Automatic withdrawals through bank accounts, also called pre-authorized or direct debit, and credit card payments are available as options.
What programs can I use TUIO for?
TUIO can be used for all activities involving children from schools and daycares to choirs. TUIO simplifies enrollment with self-serve online enrollment. This information creates a student profile that is stored in the student information system.
The student profile is accessible by both parents and administrators. The information can be used to customize invoices. And, parents can login to make recurring payments or one-time payments such as registration fees, field trips, lunches, extended care, etc.
What is the set-up like?
Easy! You will receive a live one-on-one onboarding session with a product specialist for the custom setup of your programs. After a few quick steps your school will be set up and ready to issue its first invoice!
Does your pricing include support?
Our pricing includes full access to a dedicated account executive, available via email, WhatsApp, or live chat during business hours. We also provide email support to your families at no additional cost.
Where can I find information to show my team?
Download our brochure to share with your colleagues!
Is TUIO PCI DSS compliant?
Yes, TUIO is PCI DSS compliant. We use the latest payment security standards, ensuring that any financial information is collected and encrypted directly by the financial institutions responsible for payment processing. By leaving these tasks to highly regulated entities, we make it impossible for any bad actor to tamper with our users’ financial information.
Do you sell any personal information?
TUIO will never resell any of your personal information. See our Privacy Policy for more details.
Frequently Asked App Security Questions about TUIO
How secure is the TUIO platform?
TUIO is hosted on highly secure AWS servers with strict access controls and 24/7 surveillance. We implement top-tier cybersecurity measures, including data encryption, firewalls, DDoS protection, and secure networking protocols to ensure uninterrupted and safe service.
Where is my data stored?
All TUIO data is stored in multiple secure data centers across Canada (Montreal and Calgary). These locations are part of a resilient infrastructure with built-in redundancy, so even if one server location goes down, your data and service remain uninterrupted.
Is my data backed up?
Yes. TUIO automatically backs up all system data daily using secure, encrypted processes. These backups ensure your information is protected and can be safely restored in the event of data loss, a system failure, or a breach.
How is student and parent information protected?
We apply robust security protocols to safeguard personal information. This includes default encryption of all stored data, automatic encryption for data in transit, and secure access policies that restrict who can view or modify sensitive information.
Does TUIO monitor security activity?
Yes. We maintain detailed logs of system activity to support security reviews. If any unusual activity is detected, our team can investigate using a 90-day log history for added peace of mind.
What certifications does TUIO meet for data protection?
TUIO operates on AWS infrastructure that is SOC 2, ISO 27001, and GDPR compliant. These are among the most rigorous industry standards for data protection and privacy.
Who has access to my organization’s data?
Only authorized senior technical personnel within TUIO have access to the backend systems. All other data access is managed through secure roles and permissions, enforced by firewalls and strict security policies.
Is TUIO protected against cyberattacks or DDoS attempts?
Absolutely. Our systems are equipped with AWS Shield Standard protection to defend against DDoS attacks, and we use intelligent monitoring to block malicious traffic while maintaining reliable access for legitimate users.
What happens if there’s a service outage?
TUIO is built for resilience. We use a distributed cloud architecture with failover systems, meaning our service continues without interruption—even if one part of the system goes down.
Does TUIO comply with data privacy laws?
Yes. TUIO follows strict data protection laws and standards, including GDPR and Canadian data privacy regulations. Your data remains private and secure under all legal requirements.
Can TUIO restrict access to certain user roles?
Yes. With TUIO’s Roles & Permissions feature (available in our Professional plan), you can create fully customized access levels for each staff member. Whether someone needs permission to only view reports, manage payments, handle forms, or something even more specific—you decide exactly what they can see and do. This helps protect sensitive data, minimizes errors, and gives you complete control over how your team uses the platform.
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