How does TUIO handle payment processing failures and refunds?

TUIO provides tools to help administrators manage failed payments and refunds while keeping records accurate and families informed. When a payment attempt fails, administrators can view the status, communicate with families, and support updates to payment methods where needed. For refunds and adjustments, schools can record and manage changes with a clear transaction history to support reconciliation and reporting. Specific workflows can vary by payment method and configuration.

How does TUIO’s Payment Method Discount (PMD) benefit schools and families?

Payment Method Discount (PMD) is a parent-friendly way for schools to manage the cost of card payments without presenting it as a punitive “service fee.” With PMD, the standard tuition amount can be shown inclusive of card processing costs, while families receive a discount when using lower-cost payment methods such as bank payments. This approach helps schools reduce processing expenses, improves transparency for families, and can be helpful in jurisdictions with stricter rules around surcharging.

What makes TUIO's reconciliation features unique?

TUIO helps schools reconcile payments by keeping billing, payments, and family/student context in one platform. Administrators can track what has been paid, what is outstanding, and review transaction history with reporting that supports consistent recordkeeping. This reduces reliance on spreadsheets and manual cross-checking across disconnected systems.

How do I integrate TUIO with my existing school systems?

TUIO replaces most of the tech stack rather than connecting to it, bringing billing, payments, enrollment workflows and student records into one platform, and onboarding includes importing your key data. For accounting, TUIO integrates with QuickBooks Online through SaasAnt: TUIO exports deposit data in a SaasAnt-compatible format, which schools import to book journal entries and reconcile deposits automatically.

What is automated tuition management and how does it benefit schools?

Automated tuition management helps schools reduce manual billing work by generating invoices, collecting payments online, updating balances, and providing clear reporting. Families benefit from convenient payment options and better visibility into what’s due. Schools benefit from improved consistency, fewer administrative touchpoints, and better insight into collections and outstanding balances.

Save 40+ Hours Every Month with the #1 Rated North American Childcare and School Management Solution - Trusted by Thousands of Schools and Childcare Centers.

Q: How much does TUIO's tuition management system cost?

TUIO Starter is free, with no annual fee. TUIO Professional is $500 per year, per location — billed in Canadian dollars for Canadian schools and US dollars for US schools. Per-transaction fees apply on both plans and are set out during onboarding, and schools choose how much of those fees, if any, they pass on to families, so many pay only the annual fee.

Start Using TUIO for Free - No Monthly Fees, No Contracts!

Join thousands of schools already benefiting from TUIO’s powerful, easy-to-use platform. Choose the plan that’s right for you – unlock premium features with our professional plan, or start with our comprehensive free version and upgrade any time.

What do you get with TUIO

TUIO Starter

Free

No Monthly or Annual Fees, No Contracts - Use TUIO Starter for Free and Upgrade Anytime!

Ideal for new and small educational businesses looking to automate essential tasks without upfront costs.

Features:

Unlimited Support:

Direct access to real-time support for both admins and families.

Enrollment Contracts/ Registration Forms:

Simplify the enrollment process.

Donations:

Easily manage and track contributions.

Billing and Payments:

Automated solutions to improve financial operations.

Parent Communications:

Enhanced tools for keeping families informed and engaged.

Need SIS forms or GL exports? See TUIO Professional

TUIO Professional

$500/year per location

Billed annually, per location (school, center, or campus). Multi-year custom contracts available — lock in your rate.

Designed for Growing and Established Childcares & Schools

The perfect solution for educational businesses needing advanced features and reduced transaction fees.

All features in the Starter plan plus:

GL Accounts & Custom Exports:

Automatically assign GL codes for easy accounting integration and export custom templated reports on all key datapoints.

Attendance & Class Management:

Take attendance for a class automatically from its schedule or by hand, set class capacities, recurring schedules and the days a class does not run, and download attendance reports by class, student or date range as PDF or CSV.

Information (SIS) Forms:

Collect and manage student information effortlessly.

Roles & Permissions:

Customize access for different user levels.

Tax Receipts:

Generate and send tax receipts.

Multiple locations or want a multi-year agreement? Talk to sales for a custom contract.

Simple and Effective:

Automate repetitive tasks, save 40+ hrs a month and reduce administrative burdens and costs.

Safe Billing & Payments:

We partner with top-tier payment processors to ensure your transactions are secure, with no storage of personal or financial information.

Security and Trust:

Bank level security & authentication with 99.999% software uptime and round the clock fraud prevention.

Best-In-Class Support:

Sign up and start onboarding immediately. Enjoy unlimited support for all users, and quick, comprehensive training for your entire team.

Always Advancing, All-in-One Improvement:

Driven by your feedback, we enhance our All-in-One solution with 30+ updates annually, each aimed at improving your experience.

Client Satisfaction:

Our users love how TUIO improves their operations.

See for yourself why TUIO is the choice for educational institutions across North America

Ready to Transform your Operations and Join the 100,000+ Active TUIO Users?

Our reviews:

Experience TUIO in Action:

See how TUIO can transform your school. Choose the plan that fits your organization’s needs and get a free demo today!

Frequently Asked Questions

How much does TUIO cost?

TUIO Starter is free — no monthly fees, no contracts. TUIO Professional is $500 per year, per location — billed in Canadian dollars for Canadian schools and US dollars for US schools.

Per-transaction fees apply on both plans and are set out during onboarding. Schools choose how much of those fees, if any, they pass on to families: almost every school passes on the card fee, and many pass on the bank fee too — in which case the annual fee is their only cost.

What's included in TUIO's pricing plans?

TUIO Starter includes billing and payments, enrollment contracts and registration forms, donations and fundraising, parent communications, and unlimited support for both staff and families. SMS is available on both plans — activating it costs a small monthly fee, plus the per-message cost.

TUIO Professional adds GL accounts and custom exports, SIS forms, advanced parent communications, roles and permissions, and tax receipt generation.

What counts as a location?

Each physical school, childcare center, or campus you operate. A single-site school pays one annual fee; multi-site organizations pay per location.

Does TUIO charge setup fees for new schools?

No. TUIO does not charge setup or onboarding fees on either plan. Onboarding includes a live session with a product specialist to configure your programs, billing rules and parent access, and support for migrating key information so your team can launch smoothly.

Can I lock in pricing with a longer contract?

Yes — custom multi-year contracts are available if you’d like to secure your rate for a longer term. Contact sales to set one up.

Can TUIO handle fundraising and donations alongside tuition payments?

Yes. TUIO supports fundraising and donations so schools can manage tuition, fees, and donation activity in one place. Schools can collect donations online, track activity, and report on fundraising results alongside other revenue streams. This helps simplify administration and provides a clearer financial picture without relying on separate tools.

The TUIO FAQ answers how funds are processed, what families can pay with, and how the app handles data.