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TUIO FAQ

With TUIO, schools easily manage administrative tasks in one centralized place.

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TUIO tuition management software desktop application
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Frequently Asked Questions about TUIO

Who uses TUIO?
TUIO can be deployed for any context involving parents paying for their child’s activities. Examples of TUIO customers include schools, daycares, camps, tutoring companies, sports clubs, choirs, and other child care organizations across the US and Canada.

Funds are processed by our payment processors. We set you up with them as your own merchant, meaning that you process your own funds and TUIO never has access to them. Payouts start at 5 business days for pre-authorized debit and 3 for cards. After three months of processing with TUIO, you can apply to move to next business day.

No, we do not store any financial info – neither yours nor the parents’. Card and bank details are entered into our payment processor’s own form and go straight to them. There is no card or bank number held in TUIO to be stolen or tampered with.

Automatic withdrawals through bank accounts, also called pre-authorized or direct debit, and credit card payments are available as options.

TUIO can be used for all activities involving children from schools and daycares to choirs. TUIO simplifies enrollment with self-serve online enrollment. This information creates a student profile that is stored in the student information system.

The student profile is accessible by both parents and administrators. The information can be used to customize invoices. And, parents can login to make recurring payments or one-time payments such as registration fees, field trips, lunches, extended care, etc.

You will receive a live one-on-one onboarding session with a product specialist for the custom setup of your programs. After a few quick steps your school will be set up and ready to issue its first invoice.
Yes. Unlimited support is included on every plan, for your staff and for your families. Your school gets a dedicated account executive reachable by email, WhatsApp or live chat, and families can come to us directly instead of going through your office. Support runs Monday to Friday, 9:00 to 21:00.
Download our brochure to share with your colleagues.
Card and bank details are entered into our payment processor’s own form and go straight to them. TUIO never collects, transmits or stores them. Every payment processor TUIO works with is certified PCI DSS Level 1, the card industry’s highest tier, and because the card number never touches TUIO, your school’s own PCI paperwork is the short form, SAQ-A.
TUIO will never resell any of your personal information. See our Privacy Policy for more details.

Yes. With TUIO’s Roles & Permissions feature (available in our Professional plan), you can create fully customized access levels for each staff member. Whether someone needs permission to only view reports, manage payments, handle forms, or something even more specific—you decide exactly what they can see and do. This helps protect sensitive data, minimizes errors, and gives you complete control over how your team uses the platform.

Parents sign in with their Google account instead of keeping track of another password. The same login opens their children’s profiles and the invoices they need to pay.

Security and privacy

How secure is the TUIO platform?

TUIO runs on AWS, with strict access controls and 24/7 infrastructure monitoring. Data is encrypted in transit and at rest, and the platform sits behind firewalls, DDoS protection and private networking.

All TUIO data is stored in Canada, in secure data centres in Montreal and Calgary. The database runs in both locations rather than one.
Yes. TUIO automatically backs up all system data daily using secure, encrypted processes. These backups ensure your information is protected and can be safely restored in the event of data loss, a system failure, or a breach.
Personal information is encrypted while it sits in storage and again while it travels between a browser and TUIO. Every TUIO account requires two-factor authentication, and it cannot be turned off.

Yes. We maintain detailed logs of system activity to support security reviews. If any unusual activity is detected, our team can investigate using a 90-day log history.

School and family records, and the files uploaded with them, are held in Canada on Amazon Web Services’ Canadian infrastructure, and are encrypted at rest so they cannot be read in storage without the keys that unlock them. Two-factor authentication is mandatory on every TUIO account and cannot be turned off. The security page sets out how each of these works.

Only authorized senior technical personnel within TUIO have access to the backend systems. All other data access is managed through secure roles and permissions, enforced by firewalls and strict security policies.

Yes. TUIO uses AWS’s DDoS protection to absorb denial-of-service attacks, and monitoring that blocks malicious traffic while legitimate users keep normal access.
TUIO’s database runs in two separate Canadian locations, so if one fails the other carries the service. Backups are taken daily and encrypted, and can be restored if data is ever lost.
Yes. TUIO complies with Canadian privacy legislation, including PIPEDA — the Personal Information Protection and Electronic Documents Act — and applicable provincial privacy statutes. For users in the United States, TUIO complies with the Children’s Online Privacy Protection Act (COPPA) and applicable state privacy laws. What is collected, how it is used and how long it is kept are set out in the Privacy Policy, and PIPEDA and your school’s data explains what that means for a school.

Automate your student information

Start using TUIO to see how you can streamline your billing & payment, admissions & waitlisting, and donation & fundraising needs all in one platform!

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