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TUIO FAQ

With TUIO, schools easily manage administrative tasks in one centralized place.

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TUIO tuition management software desktop application
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Frequently Asked Questions about TUIO

Who uses TUIO?
TUIO can be deployed for any context involving parents paying for their child’s activities. Examples of TUIO customers include schools, daycares, camps, tutoring companies, sports clubs, choirs, and other child care organizations across the US and Canada.

Funds in TUIO are processed directly by banks. We set you up with them as your own merchant, meaning that you process your own funds and TUIO never has access to them. In other words, the funds go straight from the parents to you the very same day.

No, we do not store any financial info – neither yours nor the parents’. Our technology solution follows the industry’s best security protocols and we do not retain sensitive financial information that can be stolen or tampered with. Refer to the PCI DSS compliant FAQ for more details.

Automatic withdrawals through bank accounts, also called pre-authorized or direct debit, and credit card payments are available as options.

TUIO can be used for all activities involving children from schools and daycares to choirs. TUIO simplifies enrollment with self-serve online enrollment. This information creates a student profile that is stored in the student information system.

The student profile is accessible by both parents and administrators. The information can be used to customize invoices. And, parents can login to make recurring payments or one-time payments such as registration fees, field trips, lunches, extended care, etc.

Easy! You will receive a live one-on-one onboarding session with a product specialist for the custom setup of your programs. After a few quick steps your school will be set up and ready to issue its first invoice!
Our pricing includes full access to a dedicated account executive, available via email, WhatsApp, or live chat during business hours. We also provide email support to your families at no additional cost.
Download our brochure to share with your colleagues!
Yes, TUIO is PCI DSS compliant. We use the latest payment security standards, ensuring that any financial information is collected and encrypted directly by the financial institutions responsible for payment processing. By leaving these tasks to highly regulated entities, we make it impossible for any bad actor to tamper with our users’ financial information.
TUIO will never resell any of your personal information. See our Privacy Policy for more details.

Yes. With TUIO’s Roles & Permissions feature (available in our Professional plan), you can create fully customized access levels for each staff member. Whether someone needs permission to only view reports, manage payments, handle forms, or something even more specific—you decide exactly what they can see and do. This helps protect sensitive data, minimizes errors, and gives you complete control over how your team uses the platform.

Frequently Asked App Security Questions about TUIO

How secure is the TUIO platform?

TUIO is hosted on highly secure AWS servers with strict access controls and 24/7 surveillance. We implement top-tier cybersecurity measures, including data encryption, firewalls, DDoS protection, and secure networking protocols to ensure uninterrupted and safe service.

All TUIO data is stored in multiple secure data centers across Canada (Montreal and Calgary). These locations are part of a resilient infrastructure with built-in redundancy, so even if one server location goes down, your data and service remain uninterrupted.
Yes. TUIO automatically backs up all system data daily using secure, encrypted processes. These backups ensure your information is protected and can be safely restored in the event of data loss, a system failure, or a breach.
We apply robust security protocols to safeguard personal information. This includes default encryption of all stored data, automatic encryption for data in transit, and secure access policies that restrict who can view or modify sensitive information.

Yes. We maintain detailed logs of system activity to support security reviews. If any unusual activity is detected, our team can investigate using a 90-day log history for added peace of mind.

TUIO operates on AWS infrastructure that is SOC 2, ISO 27001, and GDPR compliant. These are among the most rigorous industry standards for data protection and privacy.

Only authorized senior technical personnel within TUIO have access to the backend systems. All other data access is managed through secure roles and permissions, enforced by firewalls and strict security policies.

Absolutely. Our systems are equipped with AWS Shield Standard protection to defend against DDoS attacks, and we use intelligent monitoring to block malicious traffic while maintaining reliable access for legitimate users.
TUIO is built for resilience. We use a distributed cloud architecture with failover systems, meaning our service continues without interruption—even if one part of the system goes down.
Yes. TUIO follows strict data protection laws and standards, including GDPR and Canadian data privacy regulations. Your data remains private and secure under all legal requirements.
Yes. With TUIO’s Roles & Permissions feature (available in our Professional plan), you can create fully customized access levels for each staff member. Whether someone needs permission to only view reports, manage payments, handle forms, or something even more specific—you decide exactly what they can see and do. This helps protect sensitive data, minimizes errors, and gives you complete control over how your team uses the platform.

Automate your student information

Start using TUIO to see how you can streamline your billing & payment, admissions & waitlisting, and donation & fundraising needs all in one platform!

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TUIO VIRTUAL ASSISTANT

A TUIO VIRTUAL ASSISTANT helps you manage your accounts efficiently by:
  • Running monthly reports of overdue parent invoices and sending you the details for review
  • Following up directly with parents responsible for overdue invoices (unless you inform us otherwise), helping you achieve zero accounts receivable in the system
  • Archiving students and programs
  • Recording invoices as paid (when applicable)
  • Updating forms and form submissions
Additionally, you can always ask your TUIO Virtual Assistant to:
  • Create and update forms
  • Generate tax receipts
  • Set up programs and payment plans
  • Bill students for tuition or other fees
  • and manage anything else you need!

Our TUIO Virtual Assistant also acts as a consultant for your school’s operations, bridging the gap between administration and parents. This dedicated support enhances your overall management efficiency and is always available to provide significant added value.