TUIO | FAQ

FAQ

We are able to onboard new customers in as little as 3 days. These days are spent getting you set up for payment processing (we do all of it), and performing the anti-fraud security checks that we are required to do with any new customer. Other than that, all we need from you is some basic data such as parent and student details and your pricing, and we take care of the rest while you keep doing what you're great at: running your organization.

If that's the case, you won't feel alone. A significant portion of our customers are not for profit and have a Board, so we are very familiar with the process. The great thing with Boards is that they generally are composed of parents, who understand all too well the need for better processes and tools to make their lives easier. Therefore, fear not for that final decision. For now, evaluate us through a demo, and if you find us to be a good fit, we'll help you make the case to your Board.

TUIO's data is stored on the Amazon Web Services (AWS) cloud infrastructure. A subsidiary of Amazon, it is one of the most secure cloud computing environments available, suited to run sensitive government applications and used by over 300 U.S. government agencies including the CIA, NASA, Treasury and Navy. It is also used by hundreds of Fortune 500 companies including Netflix, Unilever, Kellogg's and many others.

The TUIO application has a Secure Sockets Layer (SSL) certificate. SSL is the standard security technology for establishing an encrypted link between a web server and an internet browser. This secured connection ensures that all data passed between our servers and our users' browsers remain confidential and unaltered. In addition, TUIO is fully PCI DSS compliant, which means that we comply with all anti-fraud and data security standards when it comes to credit card payments.

Cheques do cost you a lot of time - and time IS money! The more time you spend collecting cheques, filling a deposit book, going to the bank etc., the less time you can spend with children and parents on higher value tasks that could help grow your organization. And what about the parents having to write you postdated cheques while other organizations are switching to digital payments? Cheques may have been fine while everyone else was doing it, but being a technology laggard will eventually slow you down.

When you do payments with TUIO, you ARE doing them with a bank, since our app works with leading financial institutions and payment processing companies to get the funds safely from your parents to your organization. So the question becomes 'Why add TUIO into the picture?'. The answer: to automate the reconciliation process and offer families an online portal to review invoices, save/update their payment method and make choices re: payment method, payment plan etc.

While having a terminal in the office is certainly a step up from accepting only physical payments such as cash and cheques, it is also an unnecessary expense. You not only have to buy or lease the terminal, but you also need to have a staff available to process the payments and keep track. Lines of parents wanting to pay can also form at peak times of the day/month. The best way to take card payments securely and hassle free is online. With TUIO, families pay for childcare as easily as if they were shopping on Amazon.

While QuickBooks, Sage and many other accounting software may have some billing feature, they are not custom to schools and daycares and lack the depth of industry features that TUIO offers. They also typically limit you in terms of the payment methods you can offer (and cost you more). More importantly, they don't offer a parent portal. However, TUIO does not replace an accounting software so you'll keep working with the services you are already signed up for (and our data is fully exportable and compatible with any of them).