TADS Tuition, a subsidiary of Community Brands, provides cloud-based software for schools, associations, nonprofits, and faith-based organizations. Organizations adopt Community Brands software to manage memberships, career centres, learning, accounting, mobile giving, peer-to-peer fundraising, donations, admissions, enrolment processes, and event management.

By using TADS organizations have access to a full suite of school management software, with a particular focus on digitizing admissions, enrolment, financial aid and tuition management. A unique feature of the solution is that it allows families to apply for educational financial aid across the United States.

We've received a lot of questions on how TUIO stacks up against other brands. In response, we used feedback and testimonials from TUIO clients who used to use TADS to develop this article. Also check out our review of FACTS tuition management.

Advantages and Disadvantages of TADS Tuition

Read below to get an in-depth look at the benefits and disadvantages of TADS Tuition, to help you determine whether this tuition management and enrolment software is for you.

The Pros

  • Financial Aid Applications

    Government financial aid estimations and applications in one place.

  • On-Demand Features

    TADS pricing is based on the features in use. So, you can use other systems & keep their FinancialAid.

  • Tuition & Billing Management

    Student's tuition and billing is managed within the platform.

The Cons

  • Customer Support

    Reported wait times are longer than others and you may be transferred to another rep for your question.

  • Challenges Adopting & Using

    Parents have difficulty using the system and administrators can't customize forms & reports. Limited customer service makes this issue worse.

  • Hold Your Payments

    Funds are transferred to schools and childcare organizations in batches and not upon receipt.

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Features that make or break a tuition management software

MyTADS Financial Aid as the most Valuable Feature

School and Student Services (SSS) provides a comprehensive need-based financial aid solution for schools to collect the data they need to provide families with appropriate and necessary funds. The new Financial Aid portal through MyTADS is geared towards making the application process for education funding easier for families. It was developed in connection with the enrollment process management features.

The Financial Aid portal is recognized as the best part about their software. Families can receive estimations for funding and send out all applications in one place. Like any software sometime there are bugs, but for the most part this feature works well for users. It’s the other features in the ‘full enrollment experience’ that we’ve heard parents and administrators complain about.

Customer Support: TADS Tuition

Overall TADS Tuition has some really great features (Like the financial aid applications) but suffers from some customer support issues. Many school administrators need reliable customer support, especially for help when first adopting the software. Despite often having the right features, the major downside is the difficulty adopting the software and the lack of customer support. If your team can’t figure out how to use the software, then whether there are amazing features or not becomes a moot point.

Although TADS may have less in-person support, their system includes built-in help text and how-to tools. Consider what type of support best fits your needs. How the software is implemented and managed may make the difference between a system that everyone loves and one that you navigate complaints about.

Customer Service: TUIO

At TUIO, our customer service team is the bedrock of our business. We invest in proper training and make sure our customer service team is easily accessible to administrators for onboarding and to help them whenever an issue is encountered. Our personalized support has been recognized by schools and childcare organizations as a big reason they're  moving their enrolment and tuition management solutions over to TUIO (even if they keep the TADS FinancialAid Portal!)

Not only do we equip our customer service agents with the tools to deliver the best possible solutions - we engage with customer issues to improve our product. Recently, this meant developing new features. Read the story about why TUIO developed an all-in-one student management system to complement our tuition management system and as a response to customer support issues.

TADS holds your funds after parent payments

TADS provides a convenient way for parents to make payments and on-demand accounts records for both parents and administrators. But apparently you don’t get to enjoy such conveniences without compromise. TADS holds your funds, which means you could be waiting days to receive funds after parents make a payment. According to past TADS clientel, your school or organization will receive funds in batches.

TUIO does not keep your funds. With TUIO, you will receive the entire payment the same day parents making the payment. Check out TUIO's tiered pricing model.

Quotes from TADS Tuition Customers

The quotes below are provided by verified customers providing feedback on Capterra, including both admissions & enrolment reviews and tuition management reviews.
“When trying to set up my registration forms I needed TADS customer service to implement the options I wanted. Frustrating - took much longer than expected.”
Former TADS customer
“They didn’t respond right away and when I tried to implement their instructions it didn’t fix my problem. I was back on hold with the same problem.”
Former tads customer
"I use the agreement and billing section more then the admission. I also work with the Financial Aid part. I find it very easy to use.. However, not sure if parents have an easy time. I get many calls from parents”
Lili E.
"They split re-enrollment and the tuition agreement. This should be ONE process. Even though we are streamlined it is not always easy or apparent for families when completing and we end up with lots of calls and questions."
Thomas F., School CFO
“TADS really helps streamline the entire financial aid process. In the tuitions and billings module, I wish I had flexibility in building reports, like one that showed me the full year of pending payments"
Rasha E.
"They must have fired all but three customer service reps as it's been average 35 min wait times for over two years."