A parent might set foot in your school a handful of times a year. They will log in to check a balance, complete a form or read an announcement far more often than that.
Every one of those logins is forming an impression of how organised and how responsive the school is. That impression is built almost entirely out of software.
What parents should be able to do without phoning the office
In the TUIO parent portal, a family can:
- See their student's information, current rather than as of the last update someone remembered to make
- Complete and submit registration and consent forms
- View a balance, make a payment, and see the payment plan they are on
- Download the year-end childcare tax receipt once the school has issued it
- Message teachers and administrators, with the conversation kept where staff can find it
None of these are large tasks. That is the point. Each one, multiplied by every family, is what the front office currently spends its mornings on.
The questions that stop arriving
A parent who can see a balance does not email to ask for it. A parent who can find the announcement does not call to ask whether they missed something. A parent who can complete the form at 9pm does not need a paper copy sent home.
TUIO's support is unlimited on every plan and covers families directly, Monday to Friday, 9:00–21:00 Eastern. When a parent cannot work out how to do something, they contact TUIO, not your office manager.
A portal is only as current as the system behind it
A portal that shows a family stale information is worse than no portal, because it costs a phone call and some trust at the same time.
The TUIO parent portal reads from the same student record the admissions team, the front office and finance are working in. A change of address entered once is the address the parent sees. A program change is reflected in what they are billed. Nobody is copying information between a portal and a records system, so there is no version of the record that is quietly wrong.
Card and bank details are typed into the payment processor's own secure form inside the portal, and go straight to the processor's vault. TUIO never collects, transmits or stores them, which is what keeps your school in SAQ-A, the simplest PCI category. Student and family records are held in Canada, on AWS.
What it says about the school
A family judging your school on the enrolment form and the portal is not being unfair. Those are the two parts of the school they touch most often, and they are the parts a school can fix.
Book a demo and we will open the parent view, so you can see exactly what your families would.
